Introduction

At OISANS TOURISME, protecting personal data is a top priority, as it reflects the trust you place in us when using our services. We are committed to safeguarding your privacy with regard to the information you provide, whether online, in writing, or verbally.
This policy is intended to inform you about how we collect and use your personal data, and to explain the ways you can control and manage this information.

Legal context

This data protection policy is based on the legal framework of the General Data Protection Regulation (GDPR), applicable since May 25, 2018, and the French Data Protection Act, updated on May 29, 2019.
These regulations provide strong guarantees for the protection of your data and allow you to have more control over how your information is used when entrusted to organizations like ours.

Definitions

  • Personal data: any information relating to an identified or identifiable individual, such as your name, age, phone number, an identifier, or other personal details (e.g., occupation or interests).
  • Data processing: any operation or set of operations performed on personal data, whether automated or not, including collection, recording, use, sharing, and storage.
  • Purpose: the reason personal data is collected or used, such as ensuring safety with security cameras.

What personal data do we collect?

1. As a website visitor

WHILE BROWSING THE WEBSITE:

Browsing the OISANS TOURISME website does not require personal registration. However, some information is automatically collected during your visit, such as IP address, visit duration, browser type, and sections visited.
You may also be asked to accept cookies. These small files are stored on your device to improve future navigation by recognizing you on subsequent visits. You can disable cookies in your browser settings, but some site features may not work without them.
Our website also includes a live chat powered by LiveChat, allowing real-time communication. We collect your name and email via this tool to respond to your inquiries.

When you contact us to learn about our services:

You may voluntarily provide personal data such as your name and email address.

2. As a visitor to our tourist office

When visiting our tourist information centers, we may collect your name, postal code, address, email, and phone number. We do not collect sensitive data such as religion, union membership, ethnic origin, criminal records, or health information.

3. As a business partner

When you join our socio-professional network, we may collect your first and last name, postal address, phone number, email address, photos of you related to your activities, as well as economic and banking information.
We do not collect any sensitive data such as religion, trade union membership, racial or ethnic origin, criminal convictions, or health-related information.

4. As a label member

When you join one of our labels, such as “La route des savoir-faire de l’Oisans”, “E-bike Service”, or “Accueil Cyclo Oisans”, we may collect your first and last name, postal address, phone number, email address, photos of you related to your activities, as well as economic and banking information.
We do not collect any sensitive data such as religion, trade union membership, racial or ethnic origin, criminal convictions, or health-related information.

Why do we process your personal data?

The processing of your data is based on the legitimate interest of OISANS TOURISME. Collected information helps us:
  • Create internal statistics
  • Contact you and respond to your requests
  • Manage contractual relationships
  • Fulfill future legal obligations

Who has access to your personal data?

Your personal data will only be shared with the internal departments of the tourist office that need to process your data. Your data as a socio-professional may also be shared with the Oisans Community of Municipalities. However, your data will never be shared with subcontractors, third parties, or external organizations. OISANS TOURISME does not and will not sell, transfer, or disclose your personal data. Consequently, OISANS TOURISME also does not transfer data outside the European Union.

OISANS TOURISME does not use any automated decision-making based on your personal data. No profiling is carried out during processing, and the data we collect will never be used without human involvement.

How long do we keep your data?

1. Website browsing data

OISANS TOURISME retains your browsing data on our website for a maximum of 6 months.
The personal data you provide when contacting us to learn about our services via the online chat or contact form will be kept for a maximum of 3 years.

2. Contact form or chat data

We use and retain the data you provide to us in accordance with our legal obligations and the applicable regulations—for a period of 3 years.

3. As a business partner

We use and retain your data for the entire duration of our contractual relationship. This data may be kept for up to 5 years after the end of the relationship.

Regarding your data as a label member
We use and retain your data for the entire duration of our contractual relationship. This data may be kept for up to 5 years after the end of the relationship.

Your Rights and How to Exercise Them

Under current data protection regulations, you have the following rights regarding your personal data:

  • Right of access: You can access your personal data that we hold at any time. You can contact us to obtain your data and understand the purposes for which it is used.
  • Right to rectification: If you notice an error, omission, or ambiguity in your personal data, you can request that it be corrected, completed, or clarified.
  • Right to erasure: You can request the deletion of your personal data.
  • Right to restriction of processing: You can request that the processing of your personal data be limited under certain conditions—for example, if you contest the accuracy of the data, need it for legal claims, or if the processing is unlawful and you do not want your data erased.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer your data to another organization.
  • Right to object: You have the right to object at any time to the use of your personal data for activities based on the legitimate interest of OISANS TOURISME, such as marketing communications.

You also have the right to lodge a complaint with the supervisory authority (CNIL): www.cnil.fr

To exercise your rights or for any questions or requests for information, please contact:

OISANS TOURISME
45 Avenue de la République
38520 LE BOURG D’OISANS, France
Email: rgpd@oisans.com