CGUConditions générales d'utilisation

We invite you to carefully read these Terms and Conditions of Use, as they contain important information regarding your rights, obligations, and legal remedies.
By accessing or using the OISANS TOURISME website, you agree to be bound by these Terms and Conditions of Use and to comply with them.

Definitions

• “Listings”: refers to the listings available on the Site presenting accommodations offered by Hosts registered on the Site.
• “Content”: refers to all texts, photos, videos, audio elements, files, documents, or any other elements present on the Site.
• “Service Providers”: refers to individuals or legal entities offering services on the Site, such as accommodation, catering, activities, services, etc.
• “Booking”: refers to a booking made via the Site by the User with a Service Provider for a stay or with restaurateurs.
• “Service”: refers to the matchmaking service provided by OISANS TOURISME via the Site.
• “Site”: refers to the website accessible at: https://reservation.oisans.com/
• “Users”: refers to individuals or legal entities accessing the Site, whether or not they choose to make a Booking.

Article 1: General provisions and acceptance of the Terms of Use

1.1 The Site, provided and operated by OISANS TOURISME, a local public industrial and commercial establishment registered under number 514 717 990, with its registered office at 1 B rue Humbert – 38520 LE BOURG D’OISANS, represented by its duly authorized President (hereinafter “OISANS TOURISME”), aims to allow Users, whether domiciled in France or abroad, to benefit from the Service and make a Booking.

1.2 These Terms and Conditions of Use (hereinafter “Terms”) govern access to and use of the Site by Users. The Terms constitute a legally binding agreement between the User and OISANS TOURISME.

1.3 Any browsing on the Site implies acceptance of the Terms. In any case, a User cannot make a Booking without accepting these Terms.

1.4 OISANS TOURISME reserves the right to modify the Terms at its discretion. The applicable Terms are those accepted by the User at the time of Booking.

Article 2: Access and availability of the Site

2.1 The Site is accessible via a computer, tablet, mobile phone, or any device enabling internet access.

OISANS TOURISME uses its best efforts to ensure the availability of the Site. However, Users acknowledge that availability is subject only to a best-efforts obligation and accept the inherent limitations of the internet, including:

• performance depending on the type of connection and server load;
• the nature and technical characteristics of the internet;
• the need to protect their own data and equipment from viruses or intrusion;
• possible incompatibility with certain devices;
• potential unavailability of third-party links.

Accordingly, OISANS TOURISME cannot be held liable for access difficulties, delays, message delivery failures, or similar issues.

2.2 OISANS TOURISME may modify or suspend access to the Site, temporarily or permanently, for maintenance, updates, or improvements, without notice or compensation.

2.3 The Site may contain links to third-party websites subject to their own terms and data protection policies.
OISANS TOURISME is not responsible for their availability, accuracy, or content, and such links do not imply endorsement.

Article 3: Intellectual property

3.1 The Site, its Content, and features are protected by intellectual and/or industrial property rights owned by or licensed to OISANS TOURISME.

3.2 Use of the Site or making a Booking does not transfer any rights. Users are granted a limited, non-exclusive, free, revocable, and non-transferable license to use the Site.
Any reproduction of Content requires prior written authorization.

3.3 Users must not reproduce any elements of the Site. Unauthorized use constitutes infringement and may result in civil and/or criminal proceedings.

3.4 Users must not harm these rights or use the Site’s technology or know-how to create competing services.

Article 4: Warranties – Liability
4.1 OISANS TOURISME liability

4.1.1 The Site is provided “as is,” without guarantees, including uninterrupted operation, security, or suitability for User expectations.
4.1.2 OISANS TOURISME is not liable for direct or indirect damages resulting from use of the Site, technical failures, interruptions, viruses, or internet issues.
4.1.3 It is also not responsible for:

• infringement of third-party rights by Users;
• identity theft;
• failure to secure personal information;
• content in messages sent via the Site.

4.2 User obligations
Users agree to comply with these Terms and applicable laws, and in particular not to:

• use the Site unlawfully;
• harm the reputation of OISANS TOURISME;
• impersonate others;
• alter the Site;
• introduce viruses or malicious content;
• violate intellectual property rights;
• access systems unlawfully (“hacking”);
• send spam;
• scrape content;
• transmit illegal funds or unlawful content.

Failure to comply may result in civil or criminal liability.

Article 5: Reporting unlawful content
Users may report unlawful content by contacting OISANS TOURISME and providing:

• date of notification;
• name, surname, email;
• description and location of the issue;
• legal grounds for removal.

Article 6: Scope of the Service

6.1 The Site allows Users to make Bookings with Service Providers.

6.2 OISANS TOURISME is only an intermediary and does not provide services itself.
It is not responsible for Listings, services, or their quality.
Users must address claims directly to the Service Provider.

6.3 OISANS TOURISME does not charge commissions.

6.4 It aims to provide updated, transparent information.

6.5 However, it does not guarantee service quality or compliance by Service Providers.

6.6 Users may be asked to leave reviews after their stay.
OISANS TOURISME may choose whether to publish them.

Article 7: Bookings

7.1 Bookings create a contract directly between the User and the Service Provider.
Users must accept the Provider’s terms of sale.

7.2 All fees are displayed before booking.

7.3 Two cases:

• Online payment available: booking is confirmed immediately.
• No online payment: booking request must be accepted by the Provider.